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Montevarchi
Piazza XX Settembre, 14
52025 - Montevarchi (Ar) - Italia
Tel.: +39 0575 383429
Arezzo
Via Fratelli Lumiere, 19
52100 - Arezzo - Italia
Tel.: +39 0575 383429
Rzeszów
Stroma 16 35-304 Rzeszów
Telefon: +48 793 902 234

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Kiosk

Kiosk

For one of the top Serie A soccer teams in Italy, we implemented an innovative experience for customizing player t-shirts through a digital kiosk using Shopify Hydrogen. This kiosk not only speeds up the purchase process but also offers a unique and engaging user experience. Customers love it!

What are the benefits of a kiosk?

A digital kiosk allows you to create personalized shopping experiences, enabling customers to configure products directly on the device.
It offers the ability to pay via POS and print receipts.
A kiosk makes the purchasing process faster and more autonomous, reducing queues at the checkout.
Additionally, it provides access to an extended catalog, including products not physically available in the store, improving the overall experience and increasing customer satisfaction.

Project Brief

Need

The main need of the client was to speed up the process of customizing and purchasing player jerseys, especially on match days when there is a higher influx of customers.

Technology

We chose to use Shopify and Hydrogen, which allowed us to create a custom user interface that is simple, engaging, and aligned with the team’s brand.
For the kiosk’s technology partner, we selected VNE, a leader in the automatic payment systems sector.

Development

The UI/UX team worked in synergy with the technical team to create a user experience suitable for the large 32'' touchscreen of the kiosk. We developed a wizard that allows customers to choose a product, customize it, and complete the purchase in just a few steps.

kiosk screenshot 1
kiosk screenshot 2
kiosk screenshot 3
kiosk screenshot 4

Results

The digital kiosks installed in the team’s store reduced waiting and customization times for player jerseys. This led to an increase in sales by adding new “digital clerks” capable of managing the entire purchase flow: Customization, payment, receipt, and order processing.

We integrated the kiosk with a POS system for digital payments, accepting all major payment cards, and also added a fiscal printer for receipt printing.

After a purchase, the kiosk sends the order with all the requested customizations to a thermal printer located in the t-shirt printing area. This has sped up the jersey production process and reduced errors, making the production process more efficient. See photo.

order command from kiosk

Increase conversions and improve customer experience with a digital kiosk

Want to know more about this technology? Contact us for a free consultation.

Our Offices

Montevarchi
Piazza XX Settembre, 14
52025 - Montevarchi (Ar) - Italia
Tel.: +39 0575 383429
Arezzo
Via Fratelli Lumiere, 19
52100 - Arezzo - Italia
Tel.: +39 0575 383429
Rzeszów
Stroma 16 35-304 Rzeszów
Telefon: +48 793 902 234